The process we have in place to verify a player’s account involves three elements of verification; ID
verification, proof of address & proof of payment. The player has to provide documents in 48 hours
after requesting the payout, and the merchant will review them in 3 business days. The current
requirements are as following:
Copy of a valid photo ID such as a passport, driver’s license or government ID card. This must include
scans of the front and back of the cards.
In the absence of photo-ID, we can accept a copy of a birth certificate. The certificate must have all
four corners visible. We will also need a photo of the player holding up their birth certificate, with
their face and the front of the certificate clearly visible.
Proof of Address
A utility bill or bank statement clearly displaying the player’s name and current residential address
which has been issued with the last three months.
The verification of a customer’s proof of payment will depend on the deposit method they choose to
deposit with. The requirements will differ for each method and may need to be updated periodically
due to changes the payment methods may make to their user interfaces and/or the Casinos accepted
payment methods. The below is a list of current proof of payment requirements at the Casino based on
the currently accepted payment methods:
Copies of all debit/credit cards registered and used on the player’s account. These copies must display
the player’s signature together with the first six and last four digits of the card itself. For the player’s
own security and safety we suggest that players black out the security number at the back and middle
digits in the front
A bank statement issued in the last 3 months for the player’s bank account. This should include the
player’s bank name, bank account number, IBAN number and BIC code. All four corners of the
statements are to be visible. The statement may be a hardcopy or a PDF.
HOW ARE DOCUMENTS SUBMITTED
Players verify their accounts through the submission of documents to the Casino via a sub-page on the
As a last resort, players may also submit their documents via email. If a player submits documents via
email, the player is to submit documents to the following email address:
Emails can only be accepted if the email the player sends the email from is the same as the one
registered on the account. Emails sent from addresses that are not the registered email address on the
Casino account are not to be accepted.